Description:

The Assistant Manager helps cultivate a team 
environment that provides exceptional customer 
service while ensuring all staff members perform at a 
consistently high level. The Assistant Manager 
assists the General Manager in all aspects of center 
operations and floor management, including 
entertainment, food, beverage, equipment, and 
property, to facilitate the fulfillment of financial 
goals and company initiatives. In the General 
Manager’s absence, the Assistant Manager assumes 
responsibility for center operations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
· Consistently delivers exceptional customer service 
through execution of AMF Service Standards. 
Proactively builds customer relations through 
soliciting feedback and addressing and resolving 
customer complaints. Schedules staffing levels to 
appropriately meet the needs of the business and 
maximize the customer experience.
· Continuously improves operational execution through 
attention to detail and adherence to the AMF 
Operating Standards. Capitalizes business 
opportunities in the market area by executing Company 
marketing strategies to drive sales in league, open 
and managed play bowling. 
· Develops and maintains league business through 
effective relationships with league bowlers/officers, 
adherence to league formats, distribution of 
announcements of league activities, and the 
management of other related administrative duties.
· Reviews financial reports with General Manager and 
helps to develop action plans to grow revenue and 
control expenses in order to meet or exceed annual 
budgets. 
· Recruits, hires, trains and schedules hourly center 
staff as part of team management and development 
responsibilities. 
· Leads and influences staff through effective 
motivation, leveraging individual strengths to ensure 
customer satisfaction and maximum productivity. 
· Promotes positive employee relations including 
effective delegation of duties, fostering high staff 
morale, collaborating successfully with the entire 
management team, upholding AMF Operating Standards, 
and execution of the Performance Management process.
· Addresses center level HR and Loss Prevention 
issues by collaborating with the General Manager and 
Support Center staff.
· Ensures compliance with all applicable 
occupational, health, and safety regulations and 
laws. Creates an environment where safety comes first 
and all employees strictly adhere to AMF Operating 
Standards.
· Oversees the responsibility for management and 
growth of the Food and Beverage segment of our 
business. Provides ongoing training and supervision 
of daily F&B operations to ensure consistent 
execution of AMF programs and initiatives to include: 
inventory of food & beverage products; implementation 
of systems to maintain food cost controls; monitors 
presentation of food product and reviews areas of 
concern with GM, ensures that staff is utilizing up 
selling techniques while providing customer service; 
and insures all food & beverage employees are trained 
and conform to the regulations of the Health 
Department and Alcoholic Beverage Commission. 
· Ensures total center and parking lot conditions 
meet or exceed company standards for repair and 
cleanliness. 






Requirements:

A background in food and beverage management will be 
strongly preferred for this position.

The Assistant Manager must possess a strong sense of 
customer service and interpersonal skills including 
high integrity, respect for all individuals 
(customers, vendors, and employees), solid 
communication skills, strong critical and analytical 
thinking skills, and appreciation of diversity 
(thought, ethnic, gender, etc.). The Assistant 
Manager must also have flexibility with scheduling to 
support the business as extended workdays are 
frequent occurrence as are nights, weekends and 
holidays.

The Assistant Manager must be a dedicated team player 
and a people developer that possesses a strong desire 
to grow, develop, and become a future General Manager 
candidate.

The skills and abilities are normally acquired 
through the receipt of a High School Diploma and a 
minimum of three years management experience in a 
high-volume retail, entertainment, hospitality, or 
restaurant venue. Relevant experience or equivalent 
combination of education and experience is required.

LICENSES & CERTIFICATIONS: Within 14 days of 
employment, must become certified in the AMF 
specified food safety and alcohol service programs.

PHYSICAL DEMANDS: While performing the duties of this 
job, the employee is regularly required to sit, and 
talk or hear. The employee frequently is required to 
stand; walk; use hands to finger, handle, or feel; 
and reach with hands and arms. The employee must 
occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT: While performing the duties of this 
job, the employee regularly works in a general office 
environment where typical levels of noise, dust and 
activity can be expected. The noise level in the work 
environment is usually moderate.

DISCLAIMER: The preceding job description has been 
designed to indicate the general nature and level 
work performed by employees with this classification. 
It is not designed to contain or be interpreted as a 
comprehensive inventory of all responsibilities and 
qualifications required of employees assigned to this 
job.